Shipping Policy
At Masonteesbox, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy to understand the process and ensure a smooth delivery experience.
Handling Time:
- Orders are handling within 1-2 days after being received.
Delivery Time:
- Delivery time depends on shipping method, Regular Mail: Estimated 10-12 business days, Express Mail: Estimated 5-8 business days.
Shipping Rates:
- Express Mail: $20.
- Regular Mail: $9.
- Free shipping is available on orders over $80.
Mailing Restrictions:
- We only ship to the United States, not to U.S. overseas islands
Shipping Carriers:
- We partner with reputable carriers to ensure reliable and timely delivery. Our primary carriers include FedEx, DHL, etc.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website. Please allow up to 48 hours for the tracking information to update.
Customs, Duties, and Taxes
Customer Rich is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipping Delays
While we strive to meet our estimated delivery times, please note that delays can occur due to factors beyond our control, such as severe weather, natural disasters, or carrier delays. If your order is delayed, we will do our best to keep you informed.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team at [email protected] within 7 days of the expected delivery date. We will work with the carrier to investigate the issue and resolve it as quickly as possible.
Contact Us
If you have any questions about our shipping policy, please don’t hesitate to contact us at [email protected]. We’re here to help!